Privacy Policy

Who we are

[Company Legal Name] ("Company", "we", "us", or "our") operates the Ball Pod website and related services (collectively, the "Services"). Our contact email is [support@yourdomain.com] and our mailing address is [Company Address].

Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, contact support, or interact with our social channels.

Information we collect

Information you provide to us

• Contact details (name, email, phone, shipping/billing address).
• Order details (products, price, transaction IDs, returns/warranty information).
• Support communications (emails, messages, attachments).
• Marketing preferences (newsletter opt‑in status).
• Account details (if accounts are offered): username, password.

Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, referring site, approximate location).
• Cookies and similar technologies (see "Cookies & tracking").

Information from third parties

• Payment processors (e.g., transaction confirmations — we do not store full card numbers).
• Shipping partners (delivery updates, tracking numbers).
• Analytics/ads providers (site performance and traffic metrics).

How we use information

• Provide, operate, and improve the Services.
• Process and fulfill orders, returns, and warranty requests.
• Communicate with you about orders, support, and product updates.
• Personalize content and measure site performance.
• Detect, prevent, and address fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our terms.

Sharing of information

We share information with:

• Service providers (hosting, analytics, payment, shipping, customer support) who process data on our behalf under contracts.
• Business transfers in connection with a merger, acquisition, or sale of assets.
• Legal reasons when required by law or to protect rights, safety, and property.
• [Advertising/retargeting partners] (optional — remove if not used).

Cookies & tracking

We use cookies and similar technologies to keep the site secure, remember preferences, and analyze performance.

• Essential — required for site functionality and security.
• Analytics — help us understand usage and improve the site.
• Functional — remember your preferences.
• [Advertising] — personalize offers and measure campaigns (optional).

You can control cookies via your browser settings. Some features may not work if you disable certain cookies. At this time we [do/do not] respond to "Do Not Track" signals.

Your choices & rights

• Marketing: You can unsubscribe using the link in our emails.
• Access/Correction/Deletion: Contact us at [privacy@yourdomain.com] to request a copy, correction, or deletion of your information.
• Data portability: Request a portable copy of certain information.

Region-specific disclosures

EEA/UK (GDPR)

Legal bases: we rely on performance of a contract (order fulfillment), legitimate interests (site security, analytics), consent (marketing/cookies where required), and legal obligations (tax, accounting). You have rights to access, rectify, erase, restrict or object to processing, and data portability. You may lodge a complaint with your local supervisory authority.

California (CCPA/CPRA)

We do not knowingly "sell" personal information as defined by the CPRA. We may "share" personal information for cross‑context behavioral advertising (only if applicable). California residents can exercise rights to know, delete, correct, limit use of sensitive information, and opt‑out of sale/sharing by contacting us at [privacy@yourdomain.com].

Children's privacy

Our Services are not directed to children under 13, and we do not knowingly collect information from children under 13.

Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations (e.g., tax/accounting), resolve disputes, and enforce agreements. Typical retention for order records is [7 years].

International transfers

We may process information in countries other than where you reside. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses).

Security

We implement technical and organizational measures appropriate to the risk. No method of transmission or storage is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above and, where appropriate, provide additional notice.

Contact

Questions or requests? Email us at [privacy@yourdomain.com] or write to [Company Address].